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Home>Info      Order Call: 1-713-553-1704      [ My Cart ]      [ Contact Us ]      [ Shipping ]      [ Returns ]

MaximumEyewear Information



MAXIMUMEYEWEAR
P.O. Box 4
Ponca City, OK
74602
Hrs: Mon - Sat
10a.m - 5p.m.
Sun: Closed
1-713-553-1704


Contact US
click here

 



Index
  1. Quality Guarantee
  2. Returns and Exchanges
  3. Shipping methods
  4. Shipping costs, Customs and Delays
  5. Payment methods
  6. International orders
  7. Privacy policy
  8. Using the shopping cart
  9. Website organization
  10. Catalog Requests
  11. Wholesale Pricing
  12. Submit Your Photo

Welcome to MaximumEyewear.Com. We hope you are enjoying your visit and finding everything you need. Our focus is to carry a wide variety of sunglass styles so that our customers can find the right eyewear to suit their specific needs. Here, at our main info page, we hope that we can answer any questions or address any problems that may arise. Our customer satisfaction, now and in the future, is our foremost concern. Any comments on this matter, be they for improvement, new eyewear suggestions, praise or criticism, should be sent using out contact form found at the bottom of this page.


1.   QUALITY GUARANTEE

We offer 100% Satisfaction Guarantee. If for any reason at all (your girlfriend doesn't like them, your dog growls when you put them on, *gasp* you found some place cheaper to get the same style (that'll never happen), you can return your glasses for either a full refund or exchange within 10 days of when you receive them. We will refund the full cost of the frames and lenses as long as they are returned in new condition.

2.   DAMAGED OR INCORRECT ITEMS

We work very hard to make sure you receive exactly what you ordered. We inspect your glasses several times before they are shipped to you. We check to make sure that the color and style are correct as well as check for any material defects such as scratched, chips, and other cosmetic defects.
When you receive your glasses, if they are damaged in any way, we'll ship you a replacement. If this is the case please contact Customer Service right away. You'll need let us know the same day the the order is received if you find it is damaged. Also, if you find that you have not received the correct products please contact Customer Service. We'll get it straightened out quickly.

3.  RETURNS AND EXCHANGES

Returns and exchanged are as easy as 1-2-3.

To make a return:
  1. Contact Customer Service
  2. Make sure to make your return within 10 days of when you received your item
  3. Return everything that was sent to you (including your invoice, any boxes and packaging materials) in the condition you received it in along with a short note telling us what your returning or exchanging.


Send returns and exchanges to:

MaximumEyewear.Com
P.O. Box 4
Ponca City, OK 74602


Once you contact customer service about your return or exchange, you'll receive an email with helpful information to make your return as easy as 1-2-3.

 

Orders that are missing pieces, pouches, tags, and orders are that received dirty, worn, or damaged, and orders that include multiple returns may be charged a restocking fees, may be rejected, or may be given a store credit. Please call if you have questions about this.

4.   SHIPPING

We ship all orders with the United States Postal Service.




All Orders:
  1. Are normally packed and mailed within 24 hours, though at busy times may take longer to process. Let us know if need your order rushed.
  2. Are shipped with Delivery Confirmation, so we know your glasses got there and you're protected from lost orders.
  3. Come with a 10 day satisfaction guarantee.
  4. May require signature upon delivery.



5.  SHIPPING COSTS, CUSTOMS AND DELAYS

If you forgot to pay for shipping and would like to take care of that now, scroll down and you will see a payment option to add shipping cost to your order.

     A.   Standard Shipping Cost

Standard shipping to addresses in the US is $5.99. Shipping to Canada is $9.99. For all other International addresses, the cost of standard shipping is $11.99. For exchange shipping, the cost is half. So standard shipping would be $3.00 for US/Canada and $6.00 for International orders. We try to keep our shipping costs as inexpensive as possible. As a result, when we have to make multiple shipments we have to charge a little something to cover those additional costs. First Class orders to the US are generally delivered within 3-5 days of being shipped.

     B.   Priority Shipping Cost

Priority shipping to US addresses is available using the USPS Priority Mail Service. The cost is $8.99. Priority shipments generally are processed more quickly than First Class Shipments. The delivery time is 2-3 days once it is shipped.

     C.   Express Shipping Cost

Express shipping to US addresses is available using the USPS Express Mail Service. We make every attempt to rush the processing of Express Mail shipments so that they can be delivered as quickly as is possible. The cost of Express Shipping is $19.99 within the US. The delivery time is normally 1-2 days once it is shipped. Holiday and Saturday processing and delivery can vary depending on your location, please keep this in mind when placing your order. Please call if you have any questions about your delivery date.


     D.   Shipping Delays

The United States Postal Service is generally very reliable, but occasionally mix ups do occur. We will do everything we can to ensure that your package arrives as quickly as possible.

     E.   Shipping Refunds and Exchanges

Free shipping does not migrate with your order. If you receive free shipping, then return the products for refund, shipping charges will be deducted from any credit. Shipping costs are not refundable. Shipping charges to mail a package back to Maximum Eyewear is the responsibility of the customer. If you mail an order back for an exchange, please include the necessary shipping costs (as explained in paragraph A) with your return to avoid any delays to your order.

     F.   Military Shipping

All initial orders mailed to US Military Addresses are shipped free of charge. We do this as a service to customers who are serving our country and to their families who wish to send them the gift of eye protection.

     G.   Unclaimed or Undeliverable

It doesn't happen often, but occasionally a package is either undeliverable or unclaimed. If your package is returned to us as undeliverable or unclaimed we will contact you to verify your address and then we will reship the package for you. We may need to charge additional shipping if it is required by the USPS.

     H.   Customs

International orders can be held up in customs. If this occurs we can provide you with the USPS tracking number which may help you to get an estimate on the delivery date of your package. Other than standard shipping costs, we don't charge any additional fee's for international orders. Unfortunately most country's do charge Customs Fee's. They are an unavoidable cost for international orders and are mandated by the government. We cannot estimate, discount or refund the costs.

 

Help, I placed my order but forgot to add shipping charges !!!
No problem, simply select your shipping option below.
Please note that your total will be $0.01 until shipping is selected.

               

               

6.  PAYMENT METHODS

At this time we only accept Visa, Master card, American Express, or Discover. We receive quite a few requests for bank transfer payments. Regrettably, we cannot accept bank transfers for any order, no matter the amount. If your mailing a payment, please use secure registered mail with delivery confirmation. Money orders are treated the same as cash and processed immediately. Checks must clear before the product is mailed. This generally takes 2-3 business days.

7.  INTERNATIONAL ORDERS

We will gladly process international orders. The cost for international shipping is just $11.99. International exchange shipping is just $6.00. Please note that international orders cannot exceed $75.00. You may also mail cash, check or money order to the mailing address listed above. If your mailing a payment, please use secure registered mail with delivery confirmation. Money orders are treated the same as cash and processed immediately. Checks must clear before the product is mailed. This generally takes 2-3 business days.

8.  PRIVACY POLICY

MaximumEyewear.Com respects your privacy and the security of the data that visitors provide.
Personal information: We do not sell, share or disclose any personal information.  Any information you give us is held with the utmost care and security, and will only be used to fulfill your order. Because we use Miva Merchant checkout, your credit card information is completely safe and secure.
Security: This site has security measures in place to protect from the loss or misuse of information you provide. SSL encryption is used to guarantee secure transactions. If you have any questions about this privacy statement, practices, or your dealings with this website, please see the contact information above and let us know.


9.  THE SHOPPING CART

Our shopping cart is hosted with Miva Merchant. Miva is the fore runner in secure shopping. The latest security technology is in place to keep your information safe. If you need another payment method, we have several. Scroll up to PAYMENT METHODS to see more information.

10.  WEBSITE ORGANIZATION

Some glasses, as you will find while surfing through MaximumEyewear.Com, appear in more than one eyeglass category. This is because these glasses have been found to serve well in more than one application. They need this exposure so that they are easy to find when you are searching for a certain style.



11.  "DO YOU HAVE A CATALOG?"

Thank you for your interest. Because of our constantly changing selection of glasses and our concern for natural resources, we do not print a paper catalog. MaximumEyewear.Com is 100% online. We also use recycled packing materials inside most of our packages.

12.  "CAN I GET WHOLESALE PRICING?"

Yes you can. We have a simple method of determining wholesale discounts.These discounts are available on most of our glasses. The general rule is as follows.

1 Dozen  -  10% Discount Available

2 Dozen  -  20% Discount Available

3 Dozen  -  30% Discount Available

4 Dozen  -  40% Discount Available

5-6 Dozen  -  50% Discount Available

Larger orders please contact us 



Click Here!!! For our Wholesale Application.

13.   "HOW DO I SUBMIT A PHOTO AND GET A COUPON?"

Simply send us a link to the photo using our Quick Contact Form below. If we are able to use the photo, we will email you a coupon toward a free pair of sunglasses.

Maximumeyewear.Com
P.O. Box 4
Ponca City, OK 74602
1-713-553-1704

14.   CONTACT US

Please feel free to use the email link below to contact us with any concerns regarding returns, general inquiries or if you are looking for a specific style of glasses. If the latter please include a URL where the glasses can be seen. maximumeyewear@yahoo.com


Thank You Sincerely For Your Patronage!!!


Worlds Finest Glasses
MaximumEyewear.com




This site was created by:
SASQWUATCH
Wild Man at Large



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